LuckyStar Baji Privacy Policy — Your Data Is Completely Safe With Us

This Privacy Policy of LuckyStar Baji clearly describes how we handle your personal data. It applies whenever you use our services via our website, mobile app, or any other channel.

LuckyStar Baji believes that your data belongs to you. We only collect what's necessary to provide our services — nothing more. Sharing your information with us means placing your trust in us, and earning that trust is what we're here to do.

This policy is written in Bengali so our members can easily understand it. If anything is unclear, our support team is available to explain it in detail in Bengali.

LuckyStar Baji collects two types of information: what you provide directly, and what our systems record automatically.

Information you provide directly:

• Name, mobile number, and email address collected at registration.
• National ID or passport details for KYC verification.
• Mobile banking numbers or card details provided during payment.
• Content of communications with the support team.
• Additional information voluntarily provided in your profile.

Automatically Collected:

• Device type, operating system, and browser information.
• IP address and approximate location.
• Pages visited, time spent, and where you clicked.
• Login time, logout time, and session duration.
• Gaming activity and betting history.

LuckyStar Baji uses your information solely for the following purposes:

• Account Management: Registration, login, password recovery, and account verification.
• Payment Processing: Processing deposits, handling withdrawals, and maintaining transaction records.
• Security: Detecting fraud, account hacking, and suspicious activity.
• Legal Obligations: Meeting KYC, AML (Anti-Money Laundering), and regulatory compliance requirements.
• Customer Service: Troubleshooting, complaint resolution, and user support.
• Service Improvement: Analyzing usage patterns to improve the platform.
• Promotional Communications: (Optional) Notifying you about bonuses and offers — which you can turn off at any time.

We never use your data for profiling or to gain an unfair advantage. Our only goal is to improve your experience.

LuckyStar Baji never sells your data. However, in limited and specific circumstances, certain information may be shared:

• Payment Providers: Information required to process transactions with bKash, Nagad, or your bank.
• Game Providers: Only the minimum information necessary to keep the game running.
• Law Enforcement Agencies: In cases of a court order or other legal obligation.
• Auditing Body: To meet regulatory requirements and maintain our license.

LuckyStar Baji has agreements with every third party ensuring they cannot use your data anywhere else without our permission.

LuckyStar Baji uses industry-leading technology to keep your data secure:

• SSL/TLS Encryption: All data transmitted through the website and app is protected with 256-bit encryption.
• Secure Server: Our servers are hosted in international-standard data centers with 24/7 security monitoring.
• Two-Factor Verification: Option to use SMS verification or OTP at login.
• Access Controls: Only authorized personnel can access specific data.
• Regular Security Audits: An external team of security experts regularly audits our systems.

That said, no method of transmission over the internet is 100% guaranteed. In the event of a security breach, we will notify affected members as quickly as possible and take all necessary steps.

The LuckyStar Baji website and app use cookies — small data files stored on your device.

You can delete existing cookies or block new ones at any time through your browser settings. Note that some features may not work properly if you do.

As a LuckyStar Baji member, you have several important rights regarding your personal data:

To exercise any of these rights, contact our support team in Bengali. We typically respond within 30 business days.

LuckyStar Baji strictly refrains from serving anyone under the age of 18. Our platform is in no way designed to collect data from children or minors.

Age verification is mandatory at registration. If an underage individual has opened an account by any means, it will be closed and all associated data deleted as soon as this is identified.

The LuckyStar Baji platform may occasionally contain links to third-party game providers or services. Clicking these links will take you to third-party platforms governed by their own separate privacy policies.

LuckyStar Baji is not responsible for the data collection or privacy practices of third parties. We recommend reading their respective privacy policies before using any third-party services.

Our game providers are contractually bound not to use your data for any purpose other than what LuckyStar Baji has authorized.

LuckyStar Baji may update this Privacy Policy from time to time. When significant changes are made:

• Advance notice will be sent to your registered email or by SMS.
• The last updated date at the top of this page will reflect any changes.
• You will be notified at least 7 days before any new policy takes effect.

If you have any questions about this policy or your data, please get in touch with us:

LuckyStar Baji respects your right to privacy and is always committed to keeping your data safe.